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This is an online privacy policy (“Policy”) of the website served by DogsMart.

The Policy hereby governs the privacy of the personal information i.e. any information that identifies or can be used to identify, contact or locate the person to whom such information pertains (“Personal Information”).

The way DogsMart-Shop collects, receives, possess, stores, deals, handle and protects the User’s Personal Information is detailed within this Policy. DogsMart-Shop and its Owner take a proactive approach to ensure that the necessary steps are taken to protect the privacy of its User throughout his/her experience on DogsMart-Shop. The Personal Information collected and maintained by DogsMart-Shop shall be subject to the version of this Policy. We hereby declare that your details will not be disclosed to any third party unless it is required to provide a service to you. Please go through the below mentioned Privacy Policy points carefully. By accessing our website, you acknowledge reading and understanding the policies, and hence agree to be bound by the terms stated below.


    The User visiting DogsMart-Shop does so at their own discretion and agrees to give their informed consent prior registering with us. Your personal details (name, e-mail address, debit/credit card information) will not be sold or rented by us to any third party without your consent. Though we reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure; we will not disclose your name, address and other information which identifies you personally to any third party without your consent. However, we hold no responsibility for any action of third party that may have directed you to our website.
    If you become a registered member of DogsMart-Shop, you will be able to receive promotional emails and notifications regarding latest offers and discounts from us. 
    DogsMart-Shop endeavors to improve and modify its Services including the Privacy Policy from time to time. All such changes, modifications, adjustments, amendments and alterations shall be duly notified by DogsMart-Shop however, it is the responsibility of the User to keep themselves updated regarding such modifications. Therefore, DogsMart-Shop in no case shall be held liable for not updating the User on timely basis. It is the responsibility of the User to keep a regular check on any notifications/update on DogsMart-Shop and to keep themselves informed regarding such modifications which shall be displayed on the Website.
    The User agrees to give their expressed consent prior to their registration on DogsMart-Shop. The Users are solely responsible for maintaining the confidentiality of the password of their registered account and for all other sensitive information provided by them on DogsMart-Shop. The Users are permitted to review the information provided on DogsMart-Shop and shall be able to seek correction, amendments, or deletion of their Personal Information where it is inaccurate.
    We may share your personal information with our other corporate entities to:

    • correlate related or multiple accounts to prevent abuse of our services;
    • facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity;
    • should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information;
    • As we use third-party service providers to serve ads on our behalf across the Internet, they may collect anonymous information about your visits to our website, and your interaction with our products and services to target advertisements for goods and services. No personally identifiable information is collected or used in this process.
    You may be linked to our website from our advertisers, network partners or any other third party. We hereby declare that we hold no liability or responsibility for the ‘Privacy Policies’ and ‘Terms & Conditions’ of these web sites. Please read their policies carefully before sharing any of your details.
    DogsMart-Shop ensures in taking every possible precaution in protecting its User’s Personal Information. When the User enter sensitive personal data such as Bank account details, credit card or debit card details or any other payment instrument details for registration is shared on DogsMart-Shop, the said information gets encrypted and is protected with a trusted encryption software on DogsMart-Shop. However, the User shall be solely responsible for providing their credit cards, debit cards and/or such other forms of instruments or documents for making such transactions. DogsMart-Shop takes no responsibility or liability for an improper use of any information relating to the usage of credit cards/debit cards. If the Users have any query regarding the security of their Personal Information provided to DogsMart-Shop, the Users are free to contact DogsMart-Shop at the given address on the Website.

  9. No returns will be offered on Items that have been delivered without any damages or defects.
  10. If the product is wrongfully delivered (different SKU instead of the SKU mentioned in the order confirmation) or has a genuine quality/manufacturing defect, then we are open to extending full refund or re-fulfilling your order against the return of the product subject to the fact of such defect being established. 
  11. To report damage in transit please get in touch with our customer care within 48 hours of delivery (Customer Care Number/email will be provided)
  12. Our customer care team will look into the issue and revert back within 48 working hours.
  13. Refunds will be made (i) within 10 working days from the date of receipt of returned goods if the order is already shipped (ii) within 10 working days from the date of cancellation of the order if the order is not yet shipped.
  14. No refunds would be given if the customer has provided wrong or incomplete shipping address, there are X failed delivery attempts by our shipping agency and/or the package is refused by the recipient. 
  15. Notwithstanding anything contained herein, the following products shall not be eligible for return or replacement, viz: Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery;
  16. All costs of return shipping need to be borne by the purchaser (Unless the item received is defective)
  18. If you have to cancel an order, please do so within 24 hours of placing the order. It is NOT possible to cancel part of your order. We recommend you cancel the entire order and re-purchase required quantity to simplify the transaction.
  19. If you cancel your order before your product has shipped, we will refund the entire amount subject to deduction of charges if any and whereas you cancel your order after the shipment but before receipt of the item, the same will be liable for deduction of the two-way shipping costs.
  20. All cancellations are subject to a cancellation charge/bank transaction charge of 2.5% of your total order value. 
  21. There are circumstances when the company might have to cancel a particular order.
  22. Your receipt of an electronic or another form of order confirmation does not signify our final acceptance of your order and  reserves the right at any time after the receipt of your order to accept or decline your order for any reason.
  23. Although our online stock inventory is programmed to update automatically reserves the right at any time after receipt of your order, to inform you via telephone or email or mobile text about a shortfall in the quantity you ordered of any item. In all such cases, we have the right to either supply you less than the quantity you ordered or cancel your order with prior notice to you.
  24. If an order is to be canceled after shipment, the individual return policy of the vendor applies. A return fee is charged by vendors in most cases.
  25. Shipping and Delivery
  26. We shall dispatch orders within 1 to 3 business days of order placement and all shipping times are estimated in good faith to be anywhere between 4-7 business days depending on the location to be shipped in India. Please expect a delay in shipments owing to the current pandemic situations.
  27. In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.
  28. We only make use of reliable courier companies and/or Speed Post. Dogsmart is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of Dogsmart. We shall endeavor to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.
  29. In the unlikely event that delivery is not possible for any reasons outside the control of Dogsmart, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.
    DogsMart-Shop fully complies with all the Indian Laws applicable and takes its User’s privacy concerns seriously. In case the User believes that DogsMart-Shop has not complied with this Policy with respect to their Personal Information or in case the User have other related query or concerns, they may write to the address given below. Any complaint or concern with regard to the access, usage, content, comment or breach of the Terms of Use shall be addressed to the designated Grievance Officer of DogsMart-Shop. The complaint shall be registered through an email to the respective email id of the Grievance Officer given below: